Final little moment of hilarity, after finally getting through to their technical line, it went more or less like this:
Us: Hi, there's a problem with our landline.
Them: What's the number?
Us: 57882289
Them: No, that line is working properly.
Us: No, it isn't. That's why I'm phoning from a different line. Is it still the line for 31 Cosme Beccar?
Them: Yes. But the problem is with the administration of your building, They have cancelled the line. You'll need to speak to them about it.
Spoke to admin guy in our building who confirmed, not surprisingly, that he generally just opens and closes door for people and has absolutely nothing to do with telephone lines.
Returned to flat.
Line working perfectly.
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